Last updated: September 29, 2026
We want unlock to work. If Stripe charged you and WageClock did not unlock within a reasonable time, email [email protected] with the receipt and we will fix or refund.
7-day window: If you unlock and the product is materially unusable for technical reasons (e.g. cannot print a clean PDF after successful payment), request a refund within 7 days.
If you successfully generated and used a clean demand letter or kit materials, refunds are discretionary. Dissatisfaction with an employer’s response, or with whether a penalty is ultimately awarded, is not by itself a refund basis — outcomes depend on facts outside our control.
Chargebacks: contact us first; we respond to Stripe disputes with logs.